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GP Appointment Overview 2018

Same day GP appointments are released daily Monday to Friday for same day urgent issues. These are to be booked when a patient feels that they need to be seen by a GP urgently and is something that cannot wait for a routine appointment. These appointments are separated in to A.M and P.M appointments and are released at 08:00 and 13:00. Patients can access the appointments by contacting their surgery any time after the appointments have been released.

The intention of releasing a second batch of appointments at 13:00 is to enable us to allocate and manage a proportion of urgent appointments and same day walk in cases that may arise throughout the afternoon.

ANP’s are also available at times to deal with these issues where a GP is not necessarily required to do so. Patients may also be signposted to visit the pharmacy with issues such as sore throats and upset stomachs. In addition to these appointments we also offer a morning telephone triage system at crown medical centre. The patient will receive a call back from the GP where their case will be discussed and may result in the case being dealt with via telephone rather than a face to face appointment.

A patient who contacts the surgery with a non-urgent issue will be offered a routine appointment. Currently routine appointments are released on a two, five or seven day embargo. Recently the rotas have undergone significant changes due to the introduction of the extended hours appointments. This is as a result of the surgery covering additional hours and remaining open until 8PM several days a week. As a management team we are aware of the necessity to review the rotas and the structures of the appointment system and there is a management meeting in place to discuss our methods and approach.




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