Noticeboard

COVID - Telephone contact - Due to the reduced access to practice sites telephone contacts have increased and we are experiencing periods of high volumes of calls. Staff are monitoring waiting times for calls throughout the day and reporting issues where there are excessive wait times and we continuing to work to reduce waiting where possible. Apologies if you have been affected by long waits and thank you for your patience.

 

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FARNSFIELD SURGERY UPDATE

Dear Patients, 

As you may be aware, changes at Farnsfield Surgery are due to take place from 5th May, 2021. You should now have received a letter outlining these changes.

A new provider called Hill View Surgery will take over the provision of services at Farnsfield Surgery. The provision of GP services at Crown Medical Centre will continue to be provided by Sherwood Medical Group.

If you wish to register with an alternative practice, you can do this. However, please wait until after 5th May, 2021 before registering to allow the allocation process to complete. Details can be found on NHS Choices at www.nhs.uk.

If you need any help or have any concerns, then please contact the CCG Patient Experience Team on 01158839570 during office hours or email nnccg.patientexperience@nhs.net 

Click below here to read a list of frequently asked questions:

Information about Farnsfield Surgery - NHS Nottingham and Nottinghamshire CCG (nottsccg.nhs.uk)

Finally, I would like to thank you very much for your support.

Kind regards, 

Dr J D Smith & Partners

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Prescription Reminder

 Reminder you can request your medication 11 days early to allow for sufficient time for this to be processed by both the practice and your chosen pharmacy. Please note that although the practice turnaround is usually within 72 hours your pharmacy will require additional time to dispense the medication; this will vary dependant upon your chosen pharmacy and their time scales/workload.

Sherwood Medical Partnership

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Minor Surgery & Joint injections update

Please note that due to current Covid-19 guidelines for general practice following the most recent lockdown Sherwood Medical partnership will not be inviting patients to attend the surgery for non-urgent joint injections or minor surgery procedures. Please be assured that the practice will continue to monitor and risk assess the situation and that you will be called for your appointment at the earliest point when it is considered safe to do so. We apologise for any inconvenience caused and thank you for working with us during this time.

___________________________________________________

SMP

Hoax covid text messages

We have been made aware of a hoax text message being sent out to patients asking for your bank details in exchange for booking a covid vaccine, please do not respond to this message and do not give out your bank details, you will be contacted by the Practice to offer a vaccine if you are eligible and we will not require any payment for this. Thank you

Please visit the link below for further information

https://www.actionfraud.police.uk/alert/coronavirus-vaccine-scams-warning


YOU SAID WE DID
We're listening to your feedback
You've been giving us feedback on your care and treatment. You told us:
1) Patients are unable to enter the call queue and there are problems accessing the surgery via telephone.
2) It is not acceptable for all patients to wait outside for their appointment if they do not have a car; particularly during bad weather conditions
We're Listening and this is what we are doing:
1) We have extended the number of patients who can join the call queue. The practice is conducting regular phone audits. Individual complaints including details such as number patient called from, time of call and issue experienced is being reported directly to the phone company for investigation.
2) Communications circulated to all staff in the practice outlining the fact that if a patient does not have a vehicle or is unable to wait outside for any other reason that they are offered a seat within the practice adhering to Covid guidelines and social distancing rules. The waiting rooms at Crown Medical Centre have been carefully set up to ensure patient safety under the Covid-19 guidelines.

Face mask exemption requests 
If you require an exemption card for wearing a face mask please visit the website below to print one directy from here
https://www.keepsafe.org.u/mask

UPDATE: WEARING FACE COVERS TO ATTEND FACE TO FACE APPOINTMENTS

Sherwood Medical Partnership would like to advise all patients are required to wear a face covering when attending the practice unless clinical exempt. This decision has been taken to provide additional protection for both patients and staff. Thank you for your co-operation at this difficult time. For further information on face coverings and how to wear these correctly please follow the link below

https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home#face-coverings section 10, or https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

APPOINTMENT UPDATE

SMP continue to offer appointments via telephone triage. In the first instance you will be offered a telephone appointment or video consultation with a GP. If the GP deems it necessary you will be booked a face to face appointment.

Areas within Crown Medical Centre have been arranged to allow us to see Covid and Non-Covid patients. In addition to this areas have been created to allow clinicians to see shielding patients face to face in a safe clinical environment.

We thank you for your co-operation and for working with the practice at this time.

Covid-19 Practice Update

 During the Covid-19 Pandemic Sherwood Medical Partnership have implemented a number of changes in order to adapt to the situation.

If you require an appointment with a GP we request that you please contact the surgery via telephone on 01623 626132 as patients are encouraged for their own safety and the safety of others to only come to the surgery when requested by a GP or when deemed absolutely necessary.

In the first instance patients will be offered a telephone appointment with a GP. The GP will then contact the patient to triage over the telephone and if deemed necessary will invite them to the surgery where they will be asked to wait in their car ahead of their appointment. By reducing the number of patients needing to attend site to essential visits only, the risk to  all patients is reduced and to practice staff too. 

For those patients who have access to a smartphone or tablet the practice is using video consultations to assess patients and their symptoms. The software used for this allows for a confidential assessment between clinician and patient from the safety of the patients home without physical contact with a clinician.

The practice understands that patients will continue to become unwell with non-Covid related illnesses during this time. These patients and patients with on-going health conditions do still have access to a health professional via telephone and video calls. Please contact the surgery to make an appointment if you feel that you need to speak with a clinician. 

We would also encourage patients to download the NHS App which provides a simple and secure way to access a range of NHS services on your smartphone or tablet. This app can be used to book and cancel appointments, order repeat prescriptions and also allows you to check your symptoms remotely.

 These are unprecedented times and the practice is working hard to ensure the delivery of a service that meets the individual patient needs whilst also protecting the safety of both staff and patients.  

The practice is currently running with reduced staff numbers on site but supported by multiple staff members working remotely to not only minimise the footfall within the practice but to also protect themselves, their families and risk to the patients that must attend the surgery to see a clinician. 

Enabling staff to work remotely has presented challenges that we continue to work through as we alter the way that we work in general practice. The phone lines have undergone a change which allows for staff to answer calls to the surgery remotely. We have been working closely with our phone providers to ensure minimal disruption but do appreciate that at times it has not always been possible to avoid issues. We continue to work through any issues raised and would invite patients to continue communicating with the practice during this time.   

We thank you for your co-operation and for working with the practice during what is for all of us a difficult and unpredictable time. Stay safe.

Find useful advice on how to manage your
health and wellbeing on your smartphone,
tablet or computer go to nhs.uk/health-athome
#HealthAtHome

**Please do not attend surgery unless asked to do so. You will be screened at the entrance. It is possible you may be turned away. Due to the patient screening there may be delays.** 

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
 

If you feel you or a family member may be at risk of COVID-19 then please see the blink below with all the latest up to date information and guidance. 

https://www.nhs.uk/conditions/coronavirus-covid-19/

Interpretation Services 

Please note that the interpreting service is open for face-to-face appointments where necessary. Please use our booking form

" Secure online form: www.nottsdeaf.org.uk/booking-form
This is our preferred method as it gives an opportunity to collect all the information needed for a booking.

" Email: nslis@nottsdeaf.org.uk
Please give as much information about the booking as possible.

" Call 0115 978 6984 Monday-Friday 8am-6pm.
" For Emergencies which are out of office hours, call 07974 396299 

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(Site updated 06/05/2021)
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