Patient notice - Changes to Telephone System
In line with our previous communications, Sherwood Medical Partnership will be going live with our new telephone system during the day on 10.09.2021. Please bear with us whilst we transition to the new system which we hope will bring benefits to our patient population including a new Queuebuster service. All incoming and outgoing calls will be recorded for training and monitoring purposes. Thank you for your patience.
PLEASE BE AWARE - POSSIBLE FLU TEXT MESSAGE SCAM - We are receiving information from patients to say they have received a text message which they thought was from the surgery or NHS England with a link. On pressing the link they were taken to a page to add their bank details to 'pay' for their flu vaccination.
Patients eligible for the flu vaccination under NHS guidance do NOT have to pay for their vaccination. The practice would never ask you for your bank details in this way.
You Said, We did feedback – We’ve listened to patient feedback regarding our telephone system and we’re pleased to inform you that Sherwood Medical Partnership - Crown Medical Centre has now agreed a contract with a new telephone system provider. This will further enable us to monitor our busiest periods, incoming calls and call waiting times. We ask patients to continue to let us know if they experience any further problems getting through to us on the telephones. Further information about when the new system will be in place will follow in the coming weeks. Thank you for your patience
GPGPR (NHS Digital (NHSD) extract of GP data for Research purposes)
The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.
Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1st September. However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data. NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time::-
- Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded.
- NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out.
- The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian.
This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2020 has been delayed until a new system of opt out is developed. Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.
We will update you when we know more about the NHSD plans to change how you can control who has access to your data
COVID-19 from 19th July 2021
Even though more lockdown restrictions will be lifted from Monday, like most healthcare settings when you visit the practice you still need to:
Wear a face mask
Use hand gel🖐
As a location where there are likely to be concentrations of vulnerable patients, we need to keep our most vulnerable safe. Cases of Covid-19 continue to rise nationally so thank you for helping us to keep our staff and patients safe.
This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice at:
Crown Medical Centre recently completed the FAST study trial, here are the results
FARNSFIELD SURGERY UPDATE
As you may be aware, changes at Farnsfield Surgery are due to take place from 5th May, 2021. You should now have received a letter outlining these changes.
A new provider called Hill View Surgery will take over the provision of services at Farnsfield Surgery. The provision of GP services at Crown Medical Centre will continue to be provided by Sherwood Medical Group.
If you wish to register with an alternative practice, you can do this. However, please wait until after 5th May, 2021 before registering to allow the allocation process to complete. Details can be found on NHS Choices at www.nhs.uk.
If you need any help or have any concerns, then please contact the CCG Patient Experience Team on 01158839570 during office hours or email firstname.lastname@example.org
Click below here to read a list of frequently asked questions:
Information about Farnsfield Surgery - NHS Nottingham and Nottinghamshire CCG (nottsccg.nhs.uk)
Finally, I would like to thank you very much for your support.
Dr J D Smith & Partners
Reminder you can request your medication 11 days early to allow for sufficient time for this to be processed by both the practice and your chosen pharmacy. Please note that although the practice turnaround is usually within 72 hours your pharmacy will require additional time to dispense the medication; this will vary dependant upon your chosen pharmacy and their time scales/workload.
Sherwood Medical Partnership
Hoax covid text messages
We have been made aware of a hoax text message being sent out to patients asking for your bank details in exchange for booking a covid vaccine, please do not respond to this message and do not give out your bank details, you will be contacted by the Practice to offer a vaccine if you are eligible and we will not require any payment for this. Thank you
Please visit the link below for further information
YOU SAID WE DID
We're listening to your feedback
You've been giving us feedback on your care and treatment. You told us:
1) Difficult in accessing the practice via telephone with extended waits.
We're Listening and this is what we are doing:
1) Along with our continued work which has significantly reduce waiting times in the last 12 months, we are implementing a new telephone system from Autumn 2021 which will provide additional benefits to patients including a new Queuebuster service.
Face mask exemption requests
If you require an exemption card for wearing a face mask please visit the website below to print one directy from here
UPDATE: WEARING FACE COVERS TO ATTEND FACE TO FACE APPOINTMENTS
Sherwood Medical Partnership would like to advise all patients are required to wear a face covering when attending the practice unless clinical exempt. This decision has been taken to provide additional protection for both patients and staff. Thank you for your co-operation at this difficult time. For further information on face coverings and how to wear these correctly please follow the link below
https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home#face-coverings section 10, or https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
SMP continue to offer appointments via telephone triage. In the first instance you will be offered a telephone appointment or video consultation with a GP. If the GP deems it necessary you will be booked a face to face appointment.
Areas within Crown Medical Centre have been arranged to allow us to see Covid and Non-Covid patients. In addition to this areas have been created to allow clinicians to see shielding patients face to face in a safe clinical environment.
We thank you for your co-operation and for working with the practice at this time.
Covid-19 Practice Update
During the Covid-19 Pandemic Sherwood Medical Partnership have implemented a number of changes in order to adapt to the situation.
If you require an appointment with a GP we request that you please contact the surgery via telephone on 01623 626132 as patients are encouraged for their own safety and the safety of others to only come to the surgery when requested by a GP or when deemed absolutely necessary.
In the first instance patients will be offered a telephone appointment with a GP. The GP will then contact the patient to triage over the telephone and if deemed necessary will invite them to the surgery where they will be asked to wait in their car ahead of their appointment. By reducing the number of patients needing to attend site to essential visits only, the risk to all patients is reduced and to practice staff too.
For those patients who have access to a smartphone or tablet the practice is using video consultations to assess patients and their symptoms. The software used for this allows for a confidential assessment between clinician and patient from the safety of the patients home without physical contact with a clinician.
The practice understands that patients will continue to become unwell with non-Covid related illnesses during this time. These patients and patients with on-going health conditions do still have access to a health professional via telephone and video calls. Please contact the surgery to make an appointment if you feel that you need to speak with a clinician.
We would also encourage patients to download the NHS App which provides a simple and secure way to access a range of NHS services on your smartphone or tablet. This app can be used to book and cancel appointments, order repeat prescriptions and also allows you to check your symptoms remotely.
These are unprecedented times and the practice is working hard to ensure the delivery of a service that meets the individual patient needs whilst also protecting the safety of both staff and patients.
The practice is currently running with reduced staff numbers on site but supported by multiple staff members working remotely to not only minimise the footfall within the practice but to also protect themselves, their families and risk to the patients that must attend the surgery to see a clinician.
Enabling staff to work remotely has presented challenges that we continue to work through as we alter the way that we work in general practice. The phone lines have undergone a change which allows for staff to answer calls to the surgery remotely. We have been working closely with our phone providers to ensure minimal disruption but do appreciate that at times it has not always been possible to avoid issues. We continue to work through any issues raised and would invite patients to continue communicating with the practice during this time.
We thank you for your co-operation and for working with the practice during what is for all of us a difficult and unpredictable time. Stay safe.
Find useful advice on how to manage your
health and wellbeing on your smartphone,
tablet or computer go to nhs.uk/health-athome
**Please do not attend surgery unless asked to do so. You will be screened at the entrance. It is possible you may be turned away. Due to the patient screening there may be delays.**
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
If you feel you or a family member may be at risk of COVID-19 then please see the blink below with all the latest up to date information and guidance.
Please note that the interpreting service is open for face-to-face appointments where necessary. Please use our booking form
" Secure online form: www.nottsdeaf.org.uk/booking-form
This is our preferred method as it gives an opportunity to collect all the information needed for a booking.
" Email: email@example.com
Please give as much information about the booking as possible.
" Call 0115 978 6984 Monday-Friday 8am-6pm.
" For Emergencies which are out of office hours, call 07974 396299
With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.
To really make the most of our website, register for SystmOnline - details below
If you’re a patient at our practice you can now use the new #nhsapp, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the #nhsapp to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. For more information go to www.nhs.uk/nhsapp
(Site updated 13/10/2021)