YOU SAID WE DID
We're listening to your feedback
You've been giving us feedback on your care and treatment. You told us:
1) Patients are unable to enter the call queue and there are problems accessing the surgery via telephone.
2) It is not acceptable for all patients to wait outside for their appointment if they do not have a car; particularly during bad weather conditions
We're Listening and this is what we are doing:
1) We have extended the number of patients who can join the call queue. The practice is conducting regular phone audits. Individual complaints including details such as number patient called from, time of call and issue experienced is being reported directly to the phone company for investigation.
2) Communications circulated to all staff in the practice outlining the fact that if a patient does not have a vehicle or is unable to wait outside for any other reason that they are offered a seat within the practice adhering to Covid guidelines and social distancing rules. Waiting rooms at both Crown Medical Centre and Farnsfield Surgery have been carefully set up to ensure patient safety under the Covid-19 gudelines.
Influenza Vaccination Campaign Winter 2020/21
Adult Flu vaccination appointments are now available to book online and via telephone. We encourage patients in the first instance to book online via System online to enable the phone lines to be available for other appointments and queries. To avoid disappointment or delay in receiving your vaccination please book yours now. Demand is greater now than previous years and therefore we would encourage you to book your appointment to protect yourself and your loved ones.
This year the flu clinics have been planned to ensure that Sherwood Medical Partnership are following the Covid-19 guidance and adhering to social distancing rules. This is to ensure that patients and staff continue to remain safe and to reduce the risk of Covid-19.
Therefore, it is essential that prior to your appointment you familiarise yourself with several important factors that should be considered when you attend for your appointment.
Please arrive at your allocated appointment time. In order to reduce footfall in to the practice and avoid congestion in the car park. If you arrive early or late for your appointment it will be requested that you either return at your scheduled appointment time or rebook for a future date.
You will be required to wear a face covering or mask unless you are exempt from doing so.
Please do not attend if you have any of the symptoms of Covid-19 listed below:
- New/ Persistant Cough
- High Temperature of more than 37.5
- Loss or change to sense or smell
Please attend in loose fitting clothing that allows for easy access to the top of your arm. This is to ensure that we can provide a quick, efficient service that keeps the time that you are in the surgery to a minimum.
Please remove your coat ahead of entering the surgery to allow easy access for the clinician to vaccinate you.
There will be a clearly marked Entrance and Exit when you arrive at the practice for your appointment and it is crucial that you adhere to these instructions. Please do not join the queue until just before your appointment time.
Due to the layout and to allow patients to enter and exit the premises through different entrances the large clinics will require patients to walk for approx. 200 metres and so may not be suitable for patient with limited mobility. Other pre-bookable clinics at both sites will be available on alternative dates.
The will be no seating capacity available and some queuing may be required
Staff will be on site to assist with the correct procedures that should be followed throughout the flu clinics. It is important that we work together during these strange times and that instructions are followed to keep everyone safe.
Clinics are being arranged for both sites however the layout at our Farnsfield site only allows for a certain number of appointments in any one clinic and so where possible if patients are able to travel to access the clinics at our Crown site and preserve appointments at Farnsfield for our elderly and vulnerable patient this would be appreciated.
If you are eligible for a flu vaccination you will have received a text message or a letter from the surgery. Some flu vaccination clinics are available to book into via our online booking. Please only book into these clinics if you have received a text message or letter as eligibility will be checked at the appointment and if you are not eligible you will be turned away.
Thank you for your cooperation in ensuring we can deliver a safe and efficient service to protect you and your families.
Sherwood Medical Partnership has been made aware of some rumours circulating around the future of our Farnsfield Surgery branch site and its potential closure. The practice would like to reassure our Farnsfield Surgery patients that we are committed to continuing to provide our services from the village and are working hard to do so. We have no plans for closure of our Farnsfield site.
Statement from the Director of Public Health for Nottinghamshire regarding the current COVID-19 outbreak in Newark
There have been 34 cases in the most recent 7 days for which we have complete data. The weekly rate of new cases is now 25.4 per 100,000.
Director of Public Health for Nottinghamshire, Jonathan Gribbin said: "I have serious concerns about the number of cases we see in and around Newark. To reverse this trend will require everyone in those communities to pay the closest attention to every part of the guidance.
"I cannot over emphasis how important it is that people follow the government advice in full. That means observing social distancing and not mixing with more than one household at home or in a pub or restaurant or indoor setting.
"Newark and Sherwood District Council has over the weekend visited many shops, cafes, restaurants and pubs to reinforce the message of social distancing, hand washing and track and trace. This activity will continue to take place over the next few days with enforcement action being taken where necessary.
"We must each do all we can to avoid a situation which requires the introduction of more stringent measures like those we have seen in other parts of the country.
"Sticking to all the guidance is the right thing to do for sake of people, jobs and communities around Newark
Flu season is nearly here and SMP has started preparations for how our flu clinics will work this year. Due to the additional challenges presented by COVID we'll be doing things differently and we appreciate you working with us to help these sessions to run smoothly. Keep an eye out for further updates in the coming weeks.
Face mask exemption requests
If you require an exemption card for wearing a face mask please visit the website below to print one directy from here
FAQs: GP Practices During Covid-19
To help you to prepare should you need to attend a face to face appointment at the surgery or if you need to book a telephone or video consultation please follow the link below. This also provides further advice on face coverings and other FAQ's in relation to GP practices during Covid-19
UPDATE: WEARING FACE COVERS TO ATTEND FACE TO FACE APPOINTMENTS
Sherwood Medical Partnership would like to advise all patients that as of Monday 15th June you will be required to wear a face covering when attending the practice. This decision has been taken to provide additional protection for both patients and staff. Thank you for your co-operation at this difficult time. For further information on face coverings and how to wear these correctly please follow the link below
https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home#face-coverings section 10, or https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering
SMP continue to offer appointments via telephone triage. In the first instance you will be offered a telephone appointment or video consultation with a GP. If the GP deems it necessary you will be booked a face to face appointment.
Areas within Crown Medical Centre have been arranged to allow us to see Covid and Non covid patients. In addition to this green areas have been created to allow clinicians to see shielding patients face to face in a safe clinical environment.
Farnsfield surgery is now operating as a green site where shielding patients only are attending for their face to face appointments. This provides a protected and safe environment for all patients visiting the Farnsfield site.
As a result of the structure of the practices patients may be offered an appointment at either Crown Medical Centre or Farnsfield Surgery depending on the level of risk identified during the initial triage stages. This is to reduce the level of risk to both patients and clinicians. We thank you for your co-operation and for working with the practice during
PLEASE DO NOT ATTEND THE SURGERY UNLESS YOU HAVE A PRE BOOKED APPOINTMENT
Advice for Parents During Covid-19
For information on how to request a test for coronavirus please visit the following website:
Covid-19 Practice Update
During the Covid-19 Pandemic Sherwood Medical Partnership have implemented a number of changes in order to adapt to the situation.
If you require an appointment with a GP we request that you please contact the surgery via telephone on 01623 626132/ 01623 882289 as patients are encouraged for their own safety and the safety of others to only come to the surgery when requested by a GP or when deemed absolutely necessary.
In the first instance patients will be offered a telephone appointment with a GP. The GP will then contact the patient to triage over the telephone and if deemed necessary will invite them to the surgery where they will be asked to wait in their car ahead of their appointment. By reducing the number of patients needing to attend site to essential visits only, the risk to all patients is reduced and to practice staff too.
For those patients who have access to a smartphone or tablet the practice is using video consultations to assess patients and their symptoms. The software used for this allows for a confidential assessment between clinician and patient from the safety of the patients home without physical contact with a clinician.
The practice understands that patients will continue to become unwell with non-Covid related illnesses during this time. These patients and patients with on-going health conditions do still have access to a health professional via telephone and video calls. Please contact the surgery to make an appointment if you feel that you need to speak with a clinician.
We would also encourage patients to download the NHS App which provides a simple and secure way to access a range of NHS services on your smartphone or tablet. This app can be used to book and cancel appointments, order repeat prescriptions and also allows you to check your symptoms remotely.
These are unprecedented times and the practice is working hard to ensure the delivery of a service that meets the individual patient needs whilst also protecting the safety of both staff and patients.
The practice is currently running with reduced staff numbers on site but supported by multiple staff members working remotely to not only minimise the footfall within the practice but to also protect themselves, their families and risk to the patients that must attend the surgery to see a clinician.
Enabling staff to work remotely has presented challenges that we continue to work through as we alter the way that we work in general practice. The phone lines have undergone a change which allows for staff to answer calls to the surgery remotely. We have been working closely with our phone providers to ensure minimal disruption but do appreciate that at times it has not always been possible to avoid issues. We continue to work through any issues raised and would invite patients to continue communicating with the practice during this time.
We thank you for your co-operation and for working with the practice during what is for all of us a difficult and unpredictable time. Stay safe.
Find useful advice on how to manage your
health and wellbeing on your smartphone,
tablet or computer go to nhs.uk/health-athome
**Please do not attend surgery unless asked to do so. You will be screened at the entrance. It is possible you may be turned away. Due to the patient screening there may be long delays.**
The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
If you have a cough, feel feverish/have a high temp or flu like symptoms e.g. persistent, nasal discharge or congestion then please self-isolate for 7days and do not attend the surgery, pharmacy or hospital. ONLY contact NHS 111 online if you are unwell or your symptoms worsen. Thank You.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
If you feel you or a family member may be at risk of COVID-19 then please see the blink below with all the latest up to date information and guidance.
** COVID -19 USEFUL INFORMATION **
- please see the link below on information in regards to social distancing during this difficult time.
- Having difficulty dealing with stress during this difficult time? Please remember you are not alone, the link below is from World Health Organization [WHO] and gives advice and guidance on how to cope during this difficult time.
- How to help children cope with stress and anxiety during the COVID-19 outbreak. Please see the link below which is from World Health Organization [WHO] and gives advice and guidance on how to help children cope during this difficult time.
Support for parents during Covid 19 -
Please note that the interpreting service is open for face-to-face appointments where necessary. Please use our booking form
" Secure online form: www.nottsdeaf.org.uk/booking-form
This is our preferred method as it gives an opportunity to collect all the information needed for a booking.
" Email: firstname.lastname@example.org
Please give as much information about the booking as possible.
" Call 0115 978 6984 Monday-Friday 8am-6pm.
" For Emergencies which are out of office hours, call 07974 396299
With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.
To really make the most of our website, register for SystmOnline - details below
If you’re a patient at our practice you can now use the new #nhsapp, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the #nhsapp to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. For more information go to www.nhs.uk/nhsapp
(Site updated 16/10/2020)