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Noticeboard

PATIENT NOTICE- PLEASE NOTE THAT AS A RESULT OF THE CURRENT COVID19 SITUATION THE PRESCRIPTION TEAM ARE UNDER IMMENSE PRESSURE. WE ASSURE YOU THAT WE ARE DOING ALL THAT WE CAN TO ENSURE THAT YOUR PRESCRIPTION IS READY ON TIME BUT THIS MAY NOT ALWAYS BE POSSIBLE- PLEASE WORK WITH US DURING THIS DIFFICULT PERIOD

!! DROP IN CLINIC CLOSED !! - If you need an INR blood test, have been advised by a GP to have a blood test, or are under instruction from any hospital consultant to have a blood test these can be booked via reception for a morning appointment only

Keeping your data safe - National data opt out - to opt-out of your anonymous data being used for research and NHS healthcare service planning go to nhs.uk/your-nhs-data-matters or call 03003035678 - if you have done this with your surgery in the past you still need to do this online as the service is now national and GP practices can no longer opt-out for patients."

Complaints

We care about what you think and are happy to receive your views on the service that we provide. We welcome complaints; they help us to improve the service we give to patients. Your comments will be totally confidential and there is no need to give your name and address unless you would like a response.

The practice operates an in-house complaints procedure. In the first instance please contact the Complaints Lead - Claire Vincent by letter or telephone, so your complaint can be registered with us and we can begin to investigate. It is our policy to give you a full explanation and advise you of the outcome.

If we are unable to resolve the problems you may wish to contact someone independent. PALS (Patient Advice and Liaison Service) can be contacted for information, support or advice about local health services: they can also help you with Compliments, Comments, Concerns and Complaints. If PALS cannot help resolve your concerns they will advise you how to make a complaint. PALS can also put you in touch with POhWER who will support you in making your complaint about the NHS.

https://www.pohwer.net/?gclid=EAIaIQobChMItv-jl4zO2wIVUW4bCh2o7AaLEAAYASAAEgIYcvD_BwE

Please click here to download our complaints policy


Please click here to download our complaints form. This can be posted or dropped into either surgery.


Please click here to submit any comments or suggestion via e-mail

 



 
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