Noticeboard

COVID - Telephone contact - Due to the reduced access to practice sites telephone contacts have increased and we are experiencing periods of high volumes of calls. Staff are monitoring waiting times for calls throughout the day and reporting issues where there are excessive wait times and we continuing to work to reduce waiting where possible. Apologies if you have been affected by long waits and thank you for your patience.

 

Complaints

We care about what you think and are happy to receive your views on the service that we provide. We welcome complaints; they help us to improve the service we give to patients. Your comments will be totally confidential and there is no need to give your name and address unless you would like a response.

The practice operates an in-house complaints procedure. In the first instance please contact the Complaints Lead - Claire Vincent by letter or telephone, so your complaint can be registered with us and we can begin to investigate. It is our policy to give you a full explanation and advise you of the outcome.

If we are unable to resolve the problems you may wish to contact someone independent. PALS (Patient Advice and Liaison Service) can be contacted for information, support or advice about local health services: they can also help you with Compliments, Comments, Concerns and Complaints. If PALS cannot help resolve your concerns they will advise you how to make a complaint. PALS can also put you in touch with POhWER who will support you in making your complaint about the NHS.

https://www.pohwer.net/?gclid=EAIaIQobChMItv-jl4zO2wIVUW4bCh2o7AaLEAAYASAAEgIYcvD_BwE

Please click here to download our complaints policy


Please click here to download our complaints form. This can be posted or dropped into either surgery.


Please click here to submit any comments or suggestion via e-mail

 



 
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