Noticeboard

COVID - Telephone contact - Due to the reduced access to practice sites telephone contacts have increased and we are experiencing periods of high volumes of calls. Staff are monitoring waiting times for calls throughout the day and reporting issues where there are excessive wait times and we continuing to work to reduce waiting where possible. Apologies if you have been affected by long waits and thank you for your patience.

 

Emergencies

If you require emergency medical help, then call ‘999’. If you are not sure if it is an emergency, and have enough time we would recommend contacting NHS 111, or call the practice on the usual telephone number. Please clearly state at the beginning of your call that you think you have an emergency situation.

Urgencies

If you require urgent medical help then please call the surgery, if it is appropriate you will be offered either an immediate appointment at the surgery or an emergency appointment at the end of the surgery. If you are unable to come to the surgery for medical reasons then we can offer you a same day visit, if it is urgent then we will try to schedule the visit appropriately. However please note we are unable to offer an emergency home visiting service, so if you feel that you are unable to wait for medical reasons then please, if you feel it is appropriate, call ‘999’ - if you are not sure then please discuss this with us or 111

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website