Noticeboard

COVID - Telephone contact - Due to the reduced access to practice sites telephone contacts have increased and we are experiencing periods of high volumes of calls. Staff are monitoring waiting times for calls throughout the day and reporting issues where there are excessive wait times and we continuing to work to reduce waiting where possible. Apologies if you have been affected by long waits and thank you for your patience.

 

Home Visits

Home visits are available for those too ill to come to us. Please come to us if at all possible. This ensures the doctor has all facilities at hand and that the doctor’s time is used effectively. You will also be seen sooner.

On average a doctor can see four patients in the health centre in the time it takes to make one single home visit. Sick children will be seen as soon as possible if brought to us. Lack of transport is not a valid reason for a home visit; the doctor is not a taxi service!

Routine visits should be requested from 08:30 to 10:00 and these will usually be made between 12:00 and 15:30.

Emergency visits, for life-threatening cases, can be requested at any time. These are usually put through to the doctor on call who will visit at the appropriate time according to need. Sometimes, for example in collapse with unconsciousness, severe chest pain, or stroke symptoms, it is safer to call 999 first, before the doctor.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website