Noticeboard

COVID - Telephone contact - Due to the reduced access to practice sites telephone contacts have increased and we are experiencing periods of high volumes of calls. Staff are monitoring waiting times for calls throughout the day and reporting issues where there are excessive wait times and we continuing to work to reduce waiting where possible. Apologies if you have been affected by long waits and thank you for your patience.

 

Latest News

Patient Briefing - Sherwood Medical Partnership 

Please see the attached PDF in relation to the issues raised by the local community

Patient Briefing

 


Winter Wellness Advice

Please watch this short video on winter wellness advice

https://www.youtube.com/playlist?list=PLfGjoNHQi4cC9IaUaBaRNCZ5t2SXaKfnn

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Exciting New Announcement

Sarah Farnsworth has started her new role with the practice as Nurse Practitioner from June. Sarah will be offering telephone consultations, can prescribe and refer so you may be offered an appointment with Sarah when contacting the practice in future.

Dr Jack Hurley will be joining the practice as a salaried GP towards the end of August having successfully completed his GP training and qualifying. Congratulations Dr Hurley and looking forward to working with you!

Our  latest group of GP registrars joined us last week and will begin seeing patients this week so you may see some new faces over the coming weeks.


Attending Appointments

If you attend the surgery for an appointment, please do not go to reception to book in. Please stay in your car/outside and we will contact you on your mobile phone when it's your turn. If you are waiting 20 minutes beyond your appointment time, please let reception know. This is to reduce congestion at the front door to protect our patients and staff. Thank you for your cooperation.


APPOINTMENT UPDATE

SMP continue to offer appointments via telephone triage. In the first instance you will be offered a telephone appointment or video consultation with a GP. If the GP deems it necessary you will be booked a face to face appointment.

Areas within Crown Medical Centre have been arranged to allow us to see Covid and Non covid patients. In addition to this green areas have been created to allow clinicians to see shielding patients face to face in a safe clinical environment.

Farnsfield surgery is now operating as a green site where shielding patients only are attending for their face to face appointments. This provides a protected and safe environment for all patients visiting the Farnsfield site.

As a result of the structure of the practices patients may be offered an appointment at either Crown Medical Centre or Farnsfield Surgery depending on the level of risk identified during the initial triage stages. This is to reduce the level of risk to both patients and clinicians. We thank you for your co-operation and for working with the practice during

PLEASE DO NOT ATTEND THE SURGERY UNLESS YOU HAVE A PRE BOOKED APPOINTMENT

We encourage patients to consider options for self-care first where possible, seeking advice from their pharmacist or 111 where appropriate and to be open to seeing other healthcare providers within the practice team and wider healthcare support teams too when offered.

We are continuing to make changes and improvements to our appointments system to help with demand.

Please share your comments and suggestions with us via the following link. click here


Important Information regarding our Prescription Service


In November 2019, Sherwood Medical Partnership made changes to our prescription process. We ceased to take prescription requests via telephone and answerphone message.

The practice continues to process prescription requests via

  • System Online
  • Patient drop in prescription box at both sites
  • Pharmacy requests

Any vulnerable patients who are concerned regarding the process for requesting their medication in future are encouraged to contact the practice to discuss available options.

Further information is available via the practice website or at both practice sites.

WE WOULD LIKE TO GAIN PATIENT FEEDBACK REGARDING THIS CHANGE, IF YOU WOULD LIKE TO PROVIDE YOUR COMMENTS OR SUGGESTIONS PLEASE DO SO VIA THE LINK BELOW.

Please click here to submit any comments or suggestion via e-mail



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We’ve become increasingly aware from patient feedback that patients are experiencing a number of issues when requesting and collecting their repeat prescriptions at both our Farnsfield Surgery and Crown Medical Centre sites.

We recognise the frustration, inconvenience and distress this can cause patients and we are listening to what patients are telling us. We’re working on changes to our prescription system to make it safer, more efficient for patients and to reduce the challenges that patients are experiencing.

We are consulting with patients about these changes through the PPG groups and are working to make sustained changes rather than short term fixes. As such this may take some time to plan and implement but please be assured were working to improve the situation. During this time we ask for your continued patience and welcome feedback regarding the issues you’ve experienced.

Have you considered registering to order your prescription online? Speak with our reception staff for information on how to do this.


Please Find below information on our CQC Visit

Thank you.

Click here and here for further information.



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