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COVID - Telephone contact - Due to the reduced access to practice sites telephone contacts have increased and we are experiencing periods of high volumes of calls. Staff are monitoring waiting times for calls throughout the day and reporting issues where there are excessive wait times and we continuing to work to reduce waiting where possible. Apologies if you have been affected by long waits and thank you for your patience.

 

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Statement from NHS Nottingham and Nottinghamshire CCG:
As a patient of Farnsfield Surgery, you do not need to take any action. Once a new provider has been identified in the New Year, we will let you know of changes at your surgery.  In the meantime, please continue to contact the surgery if you have a health concern or symptoms you are worried about. If you have any questions, please contact the NHS Nottingham and Nottinghamshire Patient Experience Team on 0115 883 9570 or email Ncccg.patientexperience@nhs.net.

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Statement regarding future services at Farnsfield Surgery


Attending Appointments

If you attend the surgery for an appointment, please do not go to reception to book in. Please stay in your car/outside and we will contact you on your mobile phone when it's your turn. If you are waiting 20 minutes beyond your appointment time, please let reception know. This is to reduce congestion at the front door to protect our patients and staff. Thank you for your cooperation.


We encourage patients to consider options for self-care first where possible, seeking advice from their pharmacist or 111 where appropriate and to be open to seeing other healthcare providers within the practice team and wider healthcare support teams too when offered.

We are continuing to make changes and improvements to our appointments system to help with demand.

Please share your comments and suggestions with us via the following link. click here


Important Information regarding our Prescription Service


In November 2019, Sherwood Medical Partnership made changes to our prescription process. We ceased to take prescription requests via telephone and answerphone message.

The practice continues to process prescription requests via

  • System Online
  • Patient drop in prescription box at both sites
  • Pharmacy requests

Any vulnerable patients who are concerned regarding the process for requesting their medication in future are encouraged to contact the practice to discuss available options.

Further information is available via the practice website or at the practice.

WE WOULD LIKE TO GAIN PATIENT FEEDBACK REGARDING THIS CHANGE, IF YOU WOULD LIKE TO PROVIDE YOUR COMMENTS OR SUGGESTIONS PLEASE DO SO VIA THE LINK BELOW.

Please click here to submit any comments or suggestion via e-mail



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Have you considered registering to order your prescription online? Speak with our reception staff for information on how to do this.


Please Find below information on our CQC Visit

Thank you.

Click here and here for further information.



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