COVID - Telephone contact - Due to the reduced access to practice sites telephone contacts have increased and we are experiencing periods of high volumes of calls. Staff are monitoring waiting times for calls throughout the day and reporting issues where there are excessive wait times and we continuing to work to reduce waiting where possible. Apologies if you have been affected by long waits and thank you for your patience.


Repeat Prescriptions

The way you can order you repeat prescriptions is changing.

From November 1st Sherwood Medical Partnership will no longer be able to accept prescription requests over the telephone. This is to ensure  


There are 3 ways you can order your repeat prescriptions:

  1. Order online. You need to register for our online service by bringing photo ID to the practice and signing up at reception.
  2. Bring in your prescription slip. Please circle the items you require and leave it in the box provided at both sites.
  3. Pharmacy requests. Contact your chosen pharmacy for more information on what services they can offer as this differs from pharmacy to pharmacy.

If patients have any concerns about how they will order their prescriptions after November 1st please contact the surgery to speak to a member of our prescriptions team who will be happy to discuss what options are available to you.

To have your prescriptions sent to a pharmacy electronically, sign up in the practice or at your pharmacy. More information on this service is available on our website or in the practice.

Your prescription will be ready for collection in 72 hours (3 working days).

If you are signed up to Electronic Prescribing your prescription will be sent directly to your nominated pharmacy. Please allow 72 hours for the pharmacy to process the request.

If you have difficulty coming to the surgery some local chemists operate a collection and delivery service. Telephone your local pharmacist for further information.

Please help us to run to time by not requesting repeat prescriptions during consultations.


Concerns about letters from pharmacies

We would like to assure you that we do not, and are not allowed, to endorse a specific pharmacy. We are aware pharmacies sometimes send letters to patients that may imply we would recommend them as your chosen pharmacy. These letters are not written by us and we have no contribution to the content. All patients are able to choose their own pharmacy.

You can either contact the surgery to arrange for your prescription to be sent electronically to the chemist or alternatively you will need to arrange for your prescription to be collected directly from the surgery.

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